Privacy Policy

Privacy Policy
Effective Date: 01/01/2025
Business Name: Rock Lantern Limited



1.Introduction

Rock Lantern ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rocklantern.com, and use our services, or engage with us in any other way. Please read this policy carefully.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.


2.Information we collect

We may collect and process the following types of personal and non-personal information:

2.1.Personal Information

* Full Name
* Email Address
* Phone Number
* Payment Information (processed securely via third-party processors)
* IP Address
* Billing Address

2.2.Usage Data

* Pages visited
* Time spent on the website
* Referral sources
* Device type and browser information

2.3.Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analytics, and advertising.

You may control cookie usage through your browser settings. Disabling cookies may limit some features of the website.



3.How We Use Your Information

We use the information we collect for the following purposes:

* To provide and manage social media support services
* To communicate with you regarding your account, services, and updates
* To process payments and issue invoices
* To analyze website traffic and optimize performance
* To comply with legal obligations
* To provide customer support
* To send promotional emails (if you opt in)
* To secure our systems and prevent fraud



4.Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

* Your consent
* Performance of a contract
* Compliance with a legal obligation
* Legitimate interests (e.g., marketing, fraud prevention)



5.Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

*Service providers: e.g., hosting services, analytics, payment processors
*Third-party platforms: Only when you authorize access (e.g., Facebook, Instagram APIs)
*Legal authorities: If required by law, regulation, or legal process
*Business transfers: In the event of a merger, sale, or acquisition



6.Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. These include:

* Encrypted connections (SSL)
* Access controls and authentication
* Regular data backups

However, no method of transmission over the Internet is 100% secure. Use of the website and services is at your own risk.



7.Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

You may request the deletion of your data at any time (see Section 9).



8.Your Rights

Depending on your jurisdiction, you have the following rights:

*Access – You can request access to the personal data we hold about you.
*Rectification – You can correct inaccurate or incomplete data.
*Erasure – You can request that we delete your data.
*Withdraw Consent – If processing is based on consent, you can withdraw it.

To exercise these rights, use the contact us at the bottom of this link https://www.rocklantern.com.



9.Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of such third parties. Please review their policies before providing personal data.



10.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Effective Date' at the top. We recommend checking this page periodically for updates.



11.Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us, details are on https://www.rocklantern.com